At Privazz, we aim to provide a clear, reliable, and straightforward delivery experience. This Shipping Policy explains how orders are processed, dispatched, and delivered once a purchase has been placed through our store.
Order Processing
Orders are typically processed within 1 to 3 business days after payment has been successfully confirmed.
Please note that orders are not usually processed or dispatched on weekends or public holidays. During busy periods, promotional events, or seasonal demand, processing times may be slightly longer.
Estimated Delivery Time
Once your order has been dispatched, estimated delivery times are usually 7 to 12 business days, depending on the destination and courier conditions.
Please note that delivery times are estimates only and may be affected by factors outside our control, including:
- courier delays
- adverse weather conditions
- peak seasonal demand
- transport disruptions
- customs or logistical issues, where applicable
Shipping Costs
Any applicable shipping charges will be clearly displayed at checkout before your order is completed.
From time to time, Privazz may offer free delivery promotions. Where applicable, these will be clearly stated on the website at the time of purchase.
Tracking Your Order
Once your order has been dispatched, you will receive an email confirmation with your tracking details, where available.
You can also monitor the progress of your shipment through our Order Tracking page.
Delivery Address
It is the customer’s responsibility to ensure that the delivery address entered at checkout is accurate and complete.
Privazz cannot be held responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.
Failed Delivery Attempts
If a delivery cannot be completed due to reasons outside our control, such as an incorrect address, repeated absence, or failure to collect the parcel when required, we reserve the right to deduct any relevant shipping or return costs from a refund where appropriate.
Delivery Delays
While we always aim to meet estimated delivery timeframes, we cannot guarantee exact delivery dates.
If your order is delayed, we recommend checking the tracking information first. If you still need assistance, our customer support team will be happy to help.
Orders Marked as Delivered
If your tracking shows that your parcel has been delivered but you have not received it, we recommend that you:
- check with other members of your household
- check with neighbours or reception staff, where applicable
- look around any safe place the courier may have used
- contact the courier directly for further information
If needed, you may also contact us and we will do our best to assist you. However, Privazz cannot guarantee responsibility for parcels marked as successfully delivered by the courier.
Split Shipments
In some cases, items from the same order may be shipped separately for logistical reasons. If this happens, you will receive tracking details for each shipment where available.
Shipping Availability
We currently ship to the destinations made available during checkout. If your address is not accepted during the checkout process, this usually means that delivery to that location is not currently available.
Customs, Duties and Additional Charges
For international deliveries, customs duties, import taxes, or other local charges may apply depending on the destination country’s regulations.
Unless otherwise stated, these charges are the responsibility of the customer.
Contact Us
If you have any questions about shipping or need help with an order, please contact our customer support team through our Contact Us page or by email.
Privazz
Modern style with everyday confidence.