1. How long does delivery take?
Orders are typically processed within 1 to 3 business days. Once dispatched, estimated delivery times are usually 5 to 10 business days, depending on the destination and courier conditions.
Please note that delivery times are estimates and may occasionally be affected by courier delays, weather conditions, or seasonal demand.
2. How can I track my order?
Once your order has been dispatched, you will receive a confirmation email with your tracking details, where available.
You can also check the latest shipping updates through our Order Tracking page.
3. I have not received my tracking information. What should I do?
If you have not received your tracking details, please check your inbox and spam or junk folder first.
If you still cannot find them, please contact our customer support team and include your order number and the email address used when placing your order.
4. Can I cancel my order?
If you placed your order online, you generally have the right to cancel within 14 days of receiving your goods, even if the item is not faulty. After informing us of the cancellation, you usually have a further 14 days to return the item.
If your order has already been processed or dispatched, it may not be possible to stop it immediately, but you may still be able to return it in line with our Return & Refund Policy and your statutory rights.
5. What is your returns policy?
We accept returns in line with our Return & Refund Policy. To be eligible for a return, items should be unused, in their original condition, and returned with any original tags where applicable.
Certain items, such as some intimate products or personalised items, may not be eligible for return unless faulty.
6. How long does it take to receive a refund?
Where a refund is due after a valid cancellation, it should generally be issued within 14 days of us receiving the returned goods, or within 14 days of receiving evidence that the goods have been returned, whichever is earlier in the relevant circumstances.
Refunds are usually made to the original payment method.
7. What if my item arrives damaged or faulty?
If your item arrives damaged, faulty, not as described, or not fit for purpose, please contact us as soon as possible with your order number and clear photographs where relevant.
Under UK consumer law, you may be entitled to a repair, replacement, price reduction, or refund depending on the situation. For many faulty goods claims made within 30 days, consumers have a short-term right to reject the goods and receive a refund.
8. Do you offer exchanges?
We do not generally guarantee direct exchanges. In many cases, the quickest option is to request a return in accordance with our policy and place a new order for the preferred item, subject to availability.
If you need help with this, please contact our support team.
9. What payment methods do you accept?
We accept payment methods made available at checkout. These may include major card providers and other secure payment options, depending on your location and the services active on our store.
10. Is shopping on your website secure?
We take reasonable steps to provide a secure shopping experience and work with secure payment and e-commerce service providers.
We also use cookies and similar technologies to support website functionality and improve user experience. Under UK rules, non-essential cookies generally require clear consent, while essential cookies may be used where they are strictly necessary for the service requested.
11. Do you ship internationally?
Shipping availability depends on the destinations currently enabled at checkout. If your address cannot be accepted during checkout, it usually means delivery to that location is not currently available.
For international orders, customs duties, taxes, or local charges may apply depending on the destination country.
12. How can I contact you?
If you have any questions, our customer support team will be happy to help.
Please contact us through our Contact Us page or by email, and include your order number if your enquiry relates to an existing purchase.
Privazz
Modern style with everyday confidence.